Refund policy

At FlippedNormals, we sell digital products such as tutorials, assets, and downloadable resources. Due to the nature of digital content, our refund policy follows EU consumer protection laws regarding digital purchases.

1. Right of Withdrawal (EU Customers)

Under EU law, customers normally have the right to withdraw from a purchase within 14 days. However, this right does not apply to digital content once downloading or streaming of the content begins.

By completing your purchase on FlippedNormals, you:

• Acknowledge that you lose your 14-day right of withdrawal once the download or streaming access begins

2. Refund Eligibility

We offer refunds only under the following circumstances:

• You were charged incorrectly (e.g. duplicate payment)
• The product is significantly not as described
• You experience technical issues that prevent access or use, and we are unable to resolve them within a reasonable timeframe
• You have changed your mind within 14 days of purchase and have not started downloading or streaming any content 

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• You have changed your mind more than 14 days after purchase
• You have changed your mind less than 14 days after purchase and have started downloading or streaming the content
• You no longer need the product
• You were unable to use the product due to lack of required software, knowledge, or compatibility (please review product requirements before purchasing)

4. Support First

If you experience any issues, please contact us here. We're ready to help solve any problems quickly.

5. How to Request a Refund

To request a refund, contact us within a reasonable time of purchase with:

• Your order number
• A description of the issue

We aim to review all requests within 2–5 business days.