Summary

  • FlippedNormals will collect non-identifying information about the visitors of the website, to better understand how users use the website.
  • If you make a user account, you’ll have to provide identifying information, such as an email address and a username.
  • FlippedNormals will never sell or rent your information to a third-party under any circumstance.
  • FlippedNormals uses cookies to help FlippedNormals identify and track visitors, their usage of FlippedNormals website, and their website access preferences.
  • FlippedNormals might change their Privacy Policy from time to time.

Who are We?

We are FlippedNormals Limited of 65 London Wall, London, England, EC2M 5TU (Company Number 11987637) (“FlippedNormals”). We operate FlippedNormals.com and may operate other websites. It is FlippedNormals’ policy to respect your privacy regarding any information we may collect while operating our websites.

In this Privacy Notice, references to “we”, “us”, “FlippedNormals” or “our” means FlippedNormals. References to “you” and “your” are to users of our Websites.

In this Privacy Notice “Personal Information” is information relating to you, which can be used to personally identify you (either directly or indirectly).

This Privacy Notice:

  • describes how we collect, use and otherwise handle Personal Information that you provide or make available to us, or that we collect from you, when you use our Websites,
  • explains the circumstances in which we may transfer this to others; and
  • explains about the rights that you have in relation to this Personal Information.  

Our Privacy Notice must be read together with any other legal notices or terms and conditions provided or made available to you on other pages of our Websites or when you download one of our apps.

Purposes

When collecting personal information, we will state the purpose of collection and will provide, on request, contact information for the Privacy Officer who can answer questions about the collection.

We may collect various information from you, including your name, address, phone number, e-mail address, photograph, credit card details, preferred means of communication, your interaction with our website and social media sites (including information such as IP addresses, browser type, language, access times, referring website, etc.) and other information you provide to us.

We collect, use and disclose your personal information for the following purposes:

  • to allow us to communicate with you (including through the use of commercial electronic messages),
  • to customize the content that is presented to you on our website,
  • to contact you regarding any orders you place through our website, and to help process, deliver and take payment for those orders,
  • to verify your personal information
  • to operate, customize and improve our website, social media sites, products and services;
  • to allow you to use portions of our website such as our forums;
  • to allow you to participate in our contests, and to administer those contests;
  • to monitor your compliance with any of your agreements with us;
  • to administer our provision of, and your payment for, products or services you request from us;
  • to provide newsletters, electronic messages and information you request from us;
  • to provide other information to you regarding our products and services or third party products and services, unless you opt out of receiving that information;
  • to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger;
  • to protect us, yourself and others from fraud and error and to safeguard our business interests;
  • to comply with legal and regulatory requirements; and
  • for other purposes we may inform you about from time-to-time.

We may need to transfer your Personal Information from time to time and this may involve your Personal Information being sent outside of the EEA, to locations that may not provide the same level of protection as those where you first provided the information.

However, we will only transfer your Personal Information outside of the EEA:

  • where the transfer is to a place that is regarded by the European Commission as providing adequate protection for your Personal Information; or
  • where we have put in place appropriate safeguards to ensure that your Personal Information is protected (for example where both parties involved in the transfer have signed standard data protection clauses adopted by the European Commission); or
  • the above does not apply but we are still legally permitted to do so, for example if the transfer is necessary for the establishment, exercise or defence of legal claims.

When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.

We may work with other companies to provide services on our behalf, such as website hosting services, payment processing services and product delivery services. Those service providers will be permitted to obtain only the personal information they need to deliver the service in question, and they will be required to maintain the confidentiality of that information.

Consent

We will not sell or rent your personal information to third parties, and we will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent. For example, we may collect, use or disclose personal information without your knowledge or consent where:

  • the information is publicly available, as defined by statute or regulation;
  • we are obtaining legal advice; or
  • we reasonably expect that obtaining consent would compromise an investigation or proceeding.

Other exceptions may apply.

Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker.

Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.

You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give reasonable notice of withdrawal of consent to us. On receipt of notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.

Any material, information or other communication (including questions, comments and suggestions) you transmit to us through our website, social media sites or other online sites, will be considered non-confidential and non-proprietary. We may forward your communications and other personal information to any of our offices or affiliates throughout the world in connection with any products or services you request, or in connection with any communications you wish to have with us, and you consent to us doing so.

You can object to processing based on our legitimate interests at any time by contacting the Privacy Officer below. See also “Your Rights – The right to object” below.

We consider that the risk to your data protection rights in connection with Personal Information that we process on the basis of our legitimate interests is not excessive or overly intrusive. We have also put in place protections for your rights by ensuring proper retention periods and security controls.

If you would like to find out more about the legal grounds on which we process your Personal Information for a particular purpose you can contact us below.

Your Rights

The following section explains your rights. The various rights are not absolute and each is subject to certain exceptions or qualifications. We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Notice is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

Limits on Collection

We will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary for the above purposes. We will also collect information as is otherwise authorized by law.

Limits on Using, Disclosing and Retaining Personal Information

We will only use and disclose your personal information for the purposes set out above and as authorized by law.

We will keep personal information used to make a decision affecting you for at least one year after using it to make the decision, unless otherwise permitted or required by law.

We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.

We will take due care when destroying personal information so as to prevent unauthorized access to the information.

Accuracy

We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete. In some cases, we rely on you to ensure that certain information, such as your address or telephone number, is current, complete and accurate.

If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under its control with a note that the correction was requested but not made.

Safeguards

We protect the personal information in our custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

We will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the suppliers and agents who assist in providing services to you. However, confidentiality and security are not assured when information is transmitted electronically.

Providing Access

Upon written request and authentication of identity, we will provide you with your other personal information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days or provide written notice where additional time is required to fulfil the request.

In some situations, we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain personal information.

Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

Links to other Websites

Our website and social media sites may contain links to websites of third parties. We are not responsible for the privacy practices or the content of those other websites.

Privacy Policy Changes

Although most changes are likely to be minor, FlippedNormals may change its Privacy Policy from time to time, and in FlippedNormals’ sole discretion. FlippedNormals encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a FlippedNormals.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Server Location and Business Transfers

Our Websites are hosted on servers in the USA and EEA. We employ appropriate security measures to help protect your Personal Information and guard against access by unauthorised persons. Information storage is on secure computers in a locked and certified information centre and information is encrypted wherever possible. We undergo periodic reviews of our security policies and procedures to ensure that our systems are secure and protected. However, as the transmission of information via the Internet is not completely secure we cannot guarantee the security of your information transmitted to our Websites.

 

We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, except that we may share information with our service providers for the purposes set out in this Privacy Notice. We will maintain the confidentiality of and protect your information in accordance with our Privacy Notice and all applicable laws.

If FlippedNormals, or substantially all of its assets, were acquired, or in the unlikely event that FlippedNormals goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of FlippedNormals may continue to use your personal information as set forth in this policy.

Complaints and How to Contact us

If you wish to request further information or exercise any of the above rights, or if you are unhappy with how we have handled your Personal Information, contact our Privacy Officer at the below contact details.

Please provide as much information as possible to help us identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken.

Before assessing your request, we may request additional information in order to identify you.  If you do not provide the requested information and, as a result we are not in a position to identify you, we may refuse to action your request.

We will generally respond to your request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary taking into account the complexity and number of requests that you have submitted.

We will not charge you for such communications or actions we take, unless:

  • you request additional copies of your Personal Information undergoing processing, in which case we may charge for our reasonable administrative costs, or
  • you submit manifestly unfounded or excessive requests, in particular because of their repetitive character, in which case we may either: (a) charge for our reasonable administrative costs; or (b) refuse to act on the request.

If you are not satisfied with our response to your complaint or believe our processing of your Personal Information does not comply with data protection law, you can make a complaint to the relevant EU data protection authority where you are located. The contact details for each EU data protection authority can be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 Any inquiries, complaints or questions regarding this policy or our compliance with privacy legislation should be directed in writing to us.

Privacy Officer

Address: 65 London Wall, London, England, EC2M 5TU

 

Cookie Policy

What are Cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way as cookies. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

Flash cookies, also known as local shared objects, are designed to support browser content supported by Adobe® Flash. They are usually used to enable ads and video content on websites. Like other cookies, they will store information on your device, some of which will be specific to the Flash-enabled content. Flash cookies can only be deleted within Adobe Flash rather than via your browser. Please refer to the following help page for information on how to manage your privacy settings and deletion of Flash cookies: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.

How FlippedNormals Use Cookies

We use cookies for several different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users. Some of these cookies may be set when a page is loaded, or when a user takes a particular action on one of our Services. Many of the cookies we use are only set if you are a registered user, while others are set whenever you visit or use one of our Services (irrespective of whether you have an account). For more information on the choices you have about the cookies we use, please see Section entitled Controlling Cookies below.

Where We Place Cookies

We set cookies in a number of different locations across our services. These locations may include:

  • Our websites (including FlippedNormals.com) and other Services;
  • Our mobile apps;
  • The emails we send.

Types of Cookies

The bullet points below outline the types of cookies we use on our Services and why we use them.

  • Strictly Necessary. These cookies are essential for our Services to perform their basic functions. These include cookies that are required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual “carts” for e-commerce functionality.
  • Analytics and Performance. Performance cookies collect information on how users interact with our Services, including what pages are visited most, as well as other analytical data. We use these details to improve how our Services function and to understand how users interact with our Services.
  • Functionality. These cookies are used to store preferences set by users such as account name, language, and location.
  • Security. We use these cookies to help identify and prevent potential security risks.
  • Advertising. These cookies are used to display relevant advertising to users who use our Services, as well as to understand and report on the efficacy of ads served on our Services. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products or services you’ve viewed or acts you have taken on our (and other) websites and services. These are set by us and trusted third party networks, and are generally persistent in nature.
  • Third Party / Embedded Content. Services hosted by us make use of different third party applications and services to enhance the experience of Service visitors. These include social media platforms such as Facebook and Twitter (through the use of sharing buttons). As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.

Controlling Cookies

You may wish to restrict the use of cookies or completely prevent them from being set. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful, or you can use the help option in your browser for more details:

If you disable cookies, please be aware that some of the features of our Services may not function correctly.

For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

On a mobile device, you may also be to adjust your settings to limit ad tracking.  

You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Do Not Track Signals

Generally, we do not currently respond to, or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual’s online activities over time and across third party websites or online services. However, in some instances our third party service providers who integrate within our Services do honor Do Not Track signals.

Consent for Advertising Cookies on Our Sites

You may see a “cookie banner” on our websites. If you are visiting one of our Services from the EU/EEA, then we do not set cookies that are used to show you targeted ads before you click to accept. When you consent in this manner, we may set advertising cookies on the site or other Service you are visiting and on other of our websites, dashboards, and services. We’ll display the banner to you periodically, just in case you change your mind.